Let’s face it, navigating the world of prescriptions and refills can sometimes feel like navigating a maze in the dark. You just want to talk to a real person and get your questions answered! If you’re searching for “services.tenhaychocon.com/express-scripts-customer-service-hours/">Express Scripts Customer Service Hours,” you’re in the right place. This article will provide all the information you need to connect with Express Scripts and get the support you deserve.
How to Contact Express Scripts Customer Service
Phone Support
The easiest and often quickest way to get in touch with Express Scripts is by phone. Here’s what you need to know:
- Customer Service Number: 1-800-842-5454
- Hours of Operation: Generally available Monday-Friday, 8am to 8pm EST. However, specific hours may vary depending on your plan and location.
Pro Tip: Have your prescription number and member ID handy when you call. This will help expedite the process.
Online Support
Express Scripts also offers convenient online support options:
- Website: Visit their website at www.express-scripts.com for FAQs, online chat support, and to access your account.
- Mobile App: Download the Express Scripts mobile app for on-the-go account management and prescription refills.
Common Questions about Express Scripts Customer Service Hours
Here are answers to some frequently asked questions:
Q: Is Express Scripts customer service available 24/7?
A: Unfortunately, no. While they strive to offer extended hours, live customer support is typically available Monday-Friday, 8am to 8pm EST.
Q: Can I check the status of my order outside of customer service hours?
A: Yes! You can track your order status online through your Express Scripts account or the mobile app.
Q: What if I need help with a specific medication?
A: For questions about your medication, you can contact a pharmacist through Express Scripts. Their pharmacists are available 24/7.
Tips for a Smooth Customer Service Experience
- Be prepared with your member ID and prescription number.
- Clearly explain your question or issue.
- Be patient and polite. Remember, customer service representatives are there to help!
We hope this guide has been helpful in providing you with the information you need about Express Scripts customer service hours. Remember, don’t hesitate to reach out to them if you have any questions or concerns about your prescriptions.
